Adding And Removing Elements

The various components that make up a campaign are represented by Elements.

To add, insert or remove elements, either:

• Open an existing campaign in Campaign View

OR

• Create a new Campaign by clicking the New Campaign button in Campaign View.

Adding or inserting elements

1. Click the blue , red or green plus button on the edge of the Element that you want to connect the new Element to. The plus sign is red when an event is false, or green when an event is true.
2. In the dialog box that opens you can add single Elements or a combination Elements (under the Combos tab).
3. For the last Element in the campaign flow, there is also the option to connect to elements in that are already in the campaign flow (under the Connect To tab). You might use this option if, for example, after an inbound event or a drop basket event, you want to loop back to the Audience or a Timer Element.

Available elements:

	Name	Description
	Audience	This element is mandatory - you must specify the customers you want to be included in the campaign. They could be recipients of an email or included in a list, depending on whether the campaign type is email or file output. See Audience Element for more information.
	Timer	Select the schedule and time interval for campaign processing: On a Date On a Schedule (for recurring campaigns such as birthdays) Wait (delays the process by a specified length of time) Now See Timer Element for more information.
	Variable	Select variables and set their values. See Variable Element for more information.
	Email	Add email creatives to the campaign. See Email Element for more information.
	File Output	Set up the campaign output to be a file. For example, a file could be used by a call center to contact customers in the list. See File Output Element for more information.
	Email Event	Use this element to select email events that, once processed, provide triggers for subsequent actions. See Email Events for more information.
	Inbound Event	Use this element to select pre-configured event sources that, once processed, provide triggers for subsequent actions. See Inbound Events for more information. See Import Events tool for more information on setting up Event Sources.
	If Branch	Use this element to determine if an audience member is in a segment or not and then set subsequent events. See If Branch Element for more information.
	Omni Channel	Use this element to passe information from the Campaign to other output via configured External Agents e.g. send a tweet, send an SMS or generate a Facebook post etc. See Omni Channel Element for more information.

Removing elements

Note that it is not possible to remove Audience elements from campaigns.

1. Hover over the element you want to remove.
2. Click the Delete icon that appears in the bottom right of the element. The Element and any connections to or from it are removed.

Removing connections between elements

1. Hover over the connecting line you want to remove.
2. Click the red Delete icon that appears in the middle of the line.

• Creating and editing campaigns in Campaign View
  • Adding and Removing Elements
  • Creating Audiences Overview
  • Timer Elements
  • Variable Elements
  • Campaign Settings
  • Email Elements
  • Events
  • File Output Elements
  • If Branch Element